Future of the Contact Centre: Gerry Brown Chair’s Report from Hall 2
The 2019 Future of the Contact Centre Conference, where I chaired Hall 2, provided a fascinating and absorbing insight into the changing world of the contact centre and the elements shaping its future....
View ArticleAutomation AI and Robotics Forum Chair’s Report: Martin Hill Wilson
Automation AI and Robotics command daily headlines given the pace of innovation. It therefore makes for good conferences as this one indeed proved to be. I was chair and this is a flavour of what was...
View ArticleEngage Business Media Blog: March
In this new monthly Engage Business Media blog we cut through the clutter to pick out some of the key content focusing on themes and trends in the Customer and Employee Engagement sector. From national...
View ArticleWhy Mental Health Awareness Week Matters
by Elizabeth Akass, Editor, Engage Business Media Mental Health Awareness Week is an increasingly notable week in the year, running from 13th to 19th May in 2019. Started by the Mental Health...
View ArticleUnleash your Winning Strategy at the Customer Engagement Transformation...
By Elizabeth Akass, Editor, Engage Business Media We are delighted to announce our brilliant line-up of speakers for our Customer Engagement Transformation Conference in London on 11th July....
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Shared Services Connected Ltd reflect on winning big at our awards last year
By Rachel Summers, Director of Operational Excellence and Business Transformation, Shared Services Connected Ltd Allow us to introduce ourselves! We are a relatively young shared service centre and we...
View ArticleThe International Engage Awards: The Global Maker of Award-winning Brands
By Elizabeth Akass, Editor, Engage Business Media The annual International Engage Awards celebrates the successes of our community of industry-leaders across a variety of sectors. The 2019 event marks...
View ArticleBuilding digital trust
By Paul Carse, CTO, FirstHomeCoach Big Tech creates a climate of distrust In an era of Big Tech harvesting people’s data for their own gain, consumer suspicion around how companies such as Google,...
View ArticleCustomer Experience Pays
By Jamie Thorpe, Deputy Managing Director of CX, Kantar Brands will thrive if they can deliver a great customer experience. Getting it right means being rigorous and delivering on the marketing...
View ArticleDigital Transformation and Customer Experience: Separated at birth, reunited...
By Gerry Brown, Chief Customer Rescue Officer, The Customer Lifeguard Do try this at home. Pick two or three of your favourite and most used smartphone or device apps, such as those provided by...
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